Refund policy

We want you to love your SnapGlow. If you're not completely satisfied, you can return it within 30 days of delivery.

How to start a return. Email us at snapglowhq@gmail.com with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back without contacting us first, as returns sent without instructions can't be processed.

Conditions. To be eligible, the item must be unused, undamaged, with all included parts and accessories, and in its original packaging.

Damaged or defective items. If your order arrives damaged or defective, email us within 7 days of delivery with a photo or short video of the issue. We'll send a replacement or issue a full refund at no extra cost to you.

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days for the refund to appear.

Return shipping. Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility.